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The web page mysms.firstamsms.com states the following, "Access online support tools and find answers to common questions." I viewed that the webpage also said " To initiate a remote session, enter the code provided by your support representative in the box above and click Connect." They also said " Get the latest on whats going on at First American SMS. Check out our Facebook pages, follow us on Twitter, see our latest Product and Services Catalog, or join our Mailing List. SMS Title and Settlement Solutions." The meta header had support connection as the first search term. This keyword is followed by email the help desk, chat support, and Centra login which isn't as urgent as support connection. The other words they used was industry links. connect your representative is included but might not be viewed by web engines.